Patients Medical Center Ranks top in Southeast Houston Bay Area, High Overall in 2018 HCMS Physician’s Hospital Survey

March 12th, 2019

CHI St. Luke’s Health—Patients Medical Center ranked as the top hospital in the southeast Houston Bay Area and 8th overall in the 2018 Harris County Medical Society
Physician’s Hospital Survey.

“Patients Medical Center continues to be a top hospital for physicians in the Houston area,” said Steven Foster, president of the facility. “Our focus on patient safety and quality, as well as our transparency with physicians and staff, make us a leading facility in the Houston market.”

The survey, administered by Endeavor Management, a management consulting firm, covered topics from quality of medical care; Hospital policies and administration; Medical staff issues; and Electronic Medical Records.

More than 2,330 physicians provided more than 3,900 inputs to the 2018 Harris County Medical Society Hospital Survey leading to statistically significant data on 24 Houston area hospitals.

The survey was designed to improve patient care at Houston area hospitals. Additionally, the collected information will identify best practices and opportunities for improvement at Houston area hospitals.

“One of the most important things you need to lead in health care is the willingness to listen to your physicians. It is our hope the results of the survey will encourage open dialogue to improve physician-hospital relationships which will ultimately improve patient care at Houston area hospitals,” Dr. George Santos, former HCMS president said.

Significant findings of the survey include:

  • Overall quality of medical care section was the highest among the four topics rated.
  • Hospitals within Systems had high and low scores, providing an opportunity to learn from each other.
  • Overall physician satisfaction was highest among specialized hospitals.
  • The results of the survey identified the issues which most affect physician satisfaction with the hospital are:

o Management actions that show patient safety is a top priority
o Prompt, accurate answers to physicians’ questions and feedback by hospital
administration.
o Adequate physician input into quality measures
o Opportunities to provide feedback on policies without retribution
o Administration respect for and willingness to collaborate with medical staff.

  • Overall quality scores were unchanged among the 22 hospitals reported in both 2018 and 2017.
  • Patient Safety and Reporting Medical Errors show the highest level of satisfaction among the attributes measured.
  • Measures for Quality of Medical Care and EMRs were like 2017 in all areas.
  • Medical Staff Issues showed increased scores for Frequency of Meetings and Physician Impact on Bylaws & Policies vs. the previous year.

Patients Medical Center: 11 Years of High Quality Care

April 1st, 2018

(L to R)CFO Austin Jones; Ophthalmologist Larry Alexander, MD; General Surgeon Jorge Rodriguez, MD; Internist Monte Orahood, MD; Cardiologist Karan Bhalla, MD; Podiatrist Charley Hartley, DPM; Anesthesiologist Steve Coggins, MD; and CEO Steven Foster

Patients Medical Center is your community hospital. Conveniently located off Beltway 8, we’re minutes away from all Bay Area communities. CHI St. Luke’s Patients Medical Center is committed to excellence and compassion in caring for the whole person while creating healthier communities in the areas we serve.

For the past 11 years, CHI St. Luke’s Health–Patients Medical Center has proudly served the Pasadena, Deer Park, La Porte, Baytown, and Clear Lake communities.

Patients Medical Center offers 5-star care, a recognition awarded by the Centers for Medicare and Medicaid (CMS). This is a designation that only 3 other hospitals in Houston and 323 hospitals in the nation have achieved. It is a reflection of patient satisfaction, shows our dedication to quality outcomes, efficiency of care, and overall value that patients receive compared to other hospitals. Compare our rating with other local hospitals by visiting Medicare.gov/HospitalCompare.

Steven Foster has been CEO at Patients Medical Center for nearly two years. Originally from Texas, Foster has more than 16 years of progressive hospital administration experience in Oklahoma, Texas and internationally in Costa Rica and Mexico.

Giving Back
Patients Medical Center has given back to the community in various ways. Some highlights include:

Over the past 10 years, Patients Medical Center has paid $3,417,220 in city/school taxes; $6,952,315 in county taxes; $14,070,761 in payroll taxes
Provided $50,132,949 in charity care and bad debt care.

Member of local Chambers of Commerce including Pasadena, Deer Park, Clear Lake and La Porte-Bayshore.

Raised nearly $20,000 for the American Heart Association to help improve cardiovascular health and participated in the Bay Area Heart Walk and the Go Red for Women event.

Hosted free lectures and trainings, such as a Heartsaver® CPR training class, a Safe Sitter class for boys and girls interested in babysitting, and a Healthy Living Series focused on a range of health and wellness topics.

Donated funds and food to stock the Southeast Area Ministries food pantry.

Sponsored community events, such as the Deer Park Education Foundation Strides for School Fun Run, Texas McDonald Invitational Basketball Tournament, San Jacinto Museum Fun Run, and The Rugged Race, which helps provide Pasadena schools with healthy resources for children.

CHI St. Luke’s Emergency Center—Pasadena a department of Patients Medical Center is a 24/7 facility for all health care emergencies, often with a shorter wait time.

About PMC
Located at 4600 East Sam Houston Parkway South in Pasadena, Patients Medical Center is a 61-bed acute care hospital with eight operating rooms and three endoscopy rooms. Using the latest technology, we offer leading-edge treatments and services, ranging from wound care and general surgery to diagnostic imaging and sleep services.

CHI St. Luke’s Health is a part of Catholic Health Initiatives (CHI), one of the nation’s largest nonprofit health systems. Patients Medical Center became part of St. Luke’s Health in 2010 – St. Luke’s with a 51% ownership and the physician partners with 49%. In 2013 St. Luke’s Health System became part of CHI, and CHI now holds the 51% ownership, and the physicians maintain their part.

Additional Services Offered by PMC
The Emergency Center at Preston Road and Beltway 8 in Pasadena offers 24/7 emergency care. It is a department of Patients Medical Center, and thus runs as an additional location of the hospital’s emergency department. That means you get the same level of care as at the hospital, but often with shorter wait times.

Outpatient Rehabilitation Center includes physical, hand, occupational, and speech therapy.

The Women’s Imaging Suite offers digital mammography and bone densitometry, and is a certified Pink Ribbon Facility – a distinction awarded only to an elite group of health care facilities.

Imaging services include nuclear medicine, 64-slice computerized axial tomography (CT scan), magnetic resonance imaging (MRI), ultrasound and vascular lab, echocardiography (cardiac ultrasound), angiography, and fluoroscopy.

The Wound Care Center provides comprehensive wound care and hyperbaric medicine services to treat and heal wounds of every description, including diabetic foot ulcers, pressure ulcers, and venous leg ulcers.

The Sleep Center identifies issues with snoring and sleep apnea, insomnia and narcolepsy, sleep walking and restless leg syndrome, and circadian rhythm disorders.

The Emergency Center—Pasadena, a department of the hospital, takes all insurances and offers easy transition to a hospital admission, if needed.

Paying out-of-pocket for healthcare
For patients who have a high deductible or do not have insurance, we offer the ability to pre-pay for care at discounted rates. Patients can determine their cost for a procedure or service prior to a visit, and in some cases, may receive financing. To find out the bundled price for MRIs, CT scans, endoscopies, sleep studies and more, call 844.629.7739 or visit MDSave.com/PMC.

Putting the patient first
A defining difference of Patients Medical Center is being a faith-based organization, providing 5-star care. From the beginning, PMC was designed to put the patient at the center of our care. Over the past 11 years, their physicians and staff held true to that principle.

Patients Medical Center will continue to offer the programs and services to meet the health care needs of the local community. Thank you for placing your trust in us as your community hospital of choice.

To learn more about CHI St. Luke’s Health–Patients Medical Center, call 713-948-7000 or visit CHIStLukesPMC.org.